Help centre

Straight answers to the questions travellers actually ask.

No account yet? Email us at [email protected]

• Photo requirements that actually get accepted

  Size, background, and the mistakes that cause rejections.

• The six-month passport rule explained

  Why your passport needs more life left than your trip.

• How processing times work

  Business days, minimum travel dates, and why Express exists.

• Cancelling an application

  What can be refunded, and when.

• How to contact GoVisaX support

  Contact form vs signed-in tickets — which to use.

• Tracking your support ticket

  Statuses, replies, and when a ticket reopens.

Still stuck? Contact us or use account support for case-specific help. Without an account, email [email protected].