Tracking your support ticket

Every ticket has a reference such as GVX-T-XXXXXX. Open Account → Support to see your list, or follow the link in our email notifications.

Statuses move from Open to In progress, then Waiting on customer when we need more information. Resolved means we believe the issue is done; Closed is final.

If you reply after a ticket is Resolved or Waiting on customer, it reopens automatically so our team can continue helping you.