Refunds & cancellation policy

1. Cancellation Policy

Applicants may request cancellation of their visa application subject to the following processing stages:

• Pre-Submission: Applications cancelled prior to document verification or submission to partner/embassy channels are eligible for cancellation.
• Post-Submission: Once an application is submitted to government visa systems or embassy channels, cancellation is no longer possible.

2. Service Fee Refund Rules

Refund requests are processed according to the fee structure breakdown:

• Government & Embassy Fees: Government visa fees and official embassy charges are non-refundable under all circumstances once paid.
• GoVisaX Service Fee: If an application is cancelled prior to verification and partner processing, the service fee may be refunded after deducting administrative handling charges.
• Visa Rejection: In the event of visa refusal or rejection by diplomatic authorities, government fees and service charges are strictly non-refundable.

3. Refund Processing Timeline

Approved refunds will be credited back to the original payment method (Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days from the date of approval.

4. How to Request a Refund

To request a cancellation or refund, please submit a ticket through our Customer Support Portal or email us at [email protected] with your Application Reference Number.