Grievance policy

1. Grievance Redressal Framework

At GoVisaX, customer satisfaction and transparency are our highest priorities. We have established a dedicated Grievance Redressal Mechanism to address customer complaints and operational concerns promptly.

2. Escalation Matrix

• Level 1 (Customer Support): Submit a ticket via the Support Portal or email [email protected]. Resolution timeline: 24 to 48 hours.
• Level 2 (Grievance Nodal Officer): If your issue is unresolved at Level 1, escalate your grievance to our compliance team at [email protected] quoting your ticket reference.

3. Response & Resolution Timelines

• Acknowledgment of grievance within 24 hours of receipt.
• Investigation and final resolution within 3 to 5 business days.

4. Nodal Officer Contact Information

Grievance Officer: Compliance & Operations Cell
Email: [email protected]
Operator: Green Outdoors Global Pvt Ltd, Vadodara, Gujarat, India